Help

Questions, answered

Delivery, returns, sizing and the grip-or-regular question. If it's not here, send us a note.

Delivery

How fast is delivery?

Next day in Dubai, 2–3 working days everywhere else in the UAE. Orders placed before 2pm ship the same day.

Is delivery free?

Free on orders over AED 300. Under that, delivery is a flat AED 25.

Do you ship outside the UAE?

Not yet. We're starting with the UAE and will add GCC shipping soon — join the list at the bottom of the page to hear first.

Returns & exchanges

Can I return or exchange a paiir?

Unworn socks in their box can be exchanged within 14 days of delivery. For hygiene reasons we can't accept socks that have been worn or washed.

What if something arrives damaged?

Send a photo to us within 48 hours of delivery and we'll replace it, no questions.

Sizing & care

What size should I get?

One size fits all — our socks stretch to fit. See the size guide if you're unsure.

How do I wash them?

Machine wash cold, inside out, and skip the tumble dryer — heat is what shortens the life of grip soles.

Grip or regular?

What's the difference?

Same design, same fit. Grip has a silicone sole for Pilates, reformer, barre and yoga. Regular has a smooth sole for the gym, training and everyday. There's a full comparison on the grip vs regular page.

Can I wear grip socks with trainers?

You can, but you don't need to — the grip is for barefoot-style classes. For anything in shoes, regular is the better pick.

Still stuck?

We reply within one working day.

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