Refund policy

We want every paiir to be right. If it isn't, you have 14 days from the day your order arrives to request an exchange.

To be eligible, socks must be unworn, unwashed and in their original packaging. For hygiene reasons we can't accept socks that have been worn or washed, even once.

How to request an exchange
Message us on Instagram @paiir.ae with your order number and the design or style you'd like instead. We'll confirm within one working day and arrange collection or let you know where to send the paiir back. Please don't send anything back before we've confirmed — unrequested returns can't be accepted.

Once your exchange is accepted, the replacement is dispatched as soon as we receive the original. If the design you want is out of stock, we'll offer an alternative or a refund to your original payment method.

Damaged, faulty or wrong items
Check your order when it arrives. If a paiir is damaged, faulty or not what you ordered, message us within 48 hours with a photo and we'll replace it at no cost, or refund you if you prefer.

Refunds
Where a refund applies, it is issued to the original payment method within 10 working days of us receiving the item. Your bank may take a few more days to show it. Cash on delivery orders are refunded by bank transfer.

Non-exchangeable items
Bundle purchases can be exchanged like-for-like (grip for grip, regular for regular) but not partially returned for a refund. Gift cards cannot be returned or exchanged.

Questions
Instagram @paiir.ae